Shipping policy

Orders & Payment

1. How to place an order?

To place your order, follow these steps:

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add to Cart’ button 
  • After you have added all the products, click on the “Add to Cart” icon. You can either choose to continue shopping or confirm the order and click ‘Checkout’
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order”

2. How do I know if my order was placed successfully?

  • Once you successfully place your order, you will receive a confirmation email, SMS/ WhatsApp confirmation with details of your order and your order ID
  • You’ll receive another email, SMS/ WhatsApp once your order is shipped out. All you must do then is, sit back, relax, and wait for your awesome product(s) to arrive!

3. How do I check the status of my order?

  • To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your screen.
  • Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS/WhatsApp.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with the reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at cc@carbon-copy.in we will see what we can do to help.

4. I wish to add a few more products to my order. Will it be possible?

  • Of course, you can. However, once you have confirmed the order and we have accepted it, you cannot add any more products to your current order, but you will have to place a fresh order for the other products.

5. I want to place an order, but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

  • Products from the Carbon Copy will not have the price mentioned and there is no invoice included in the package. A soft copy invoice will be sent to you per your request

6. How do I cancel the order I have placed?

  • If the product is not yet dispatched and needs to be cancelled, please email us at cc@carbon-copy.in, call us on 7277881133 or whatsapp us on the same number and we will sort it for you. if the product is dispatched then request you to please raise a return request and will do a return request with no questions asked.

7. What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at cc@carbon-copy.in

Shipping & Returns 

1. Can I modify the shipping address of my order before it has been shipped?

Sorry, that is not possible now as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order by sending us an email to cc@carbon-copy.in and can place a new order. Don't worry, there are no cancellation charges.

2. How long will it take for my order to be delivered?

Orders in India, once shipped, are typically delivered in 4-7 business days in metros, and 6-10 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (real world conditions: public holidays, extreme weather conditions, politician rally, bandh, harthal and whatnot. sigh...)

3. Are there any additional shipping charges?

Carbon-CopyTM provides FREE shipping for all orders in India. 

4. How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email and SMS/WhatsApp will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

You can also track the order from the bottom left corner of the website. Click on "Track your order" tab which opens to another portal. Please enter your order ID and track your order. 

5. What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your original payment method